Frequently Asked Questions
General FAQs
What is your service area?
Our primary service area is the New England area. We can also provide ground transportation service throughout the United States, and other Countries upon request. Call our customer service department toll free at 877-770-8846 for more details and a rate quote.
What types of vehicles do you offer for hire?
>Our fleet includes sedans, stretch limousines, stretch SUVs, mini buses, party buses, and vans.
Are you closed on any holidays?
No. As the premier limousine service provider in New England , we offer limo service 24 hours a day, 7 days a week, 365 days a year.
How far in advance do I need to make a reservation?
We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us toll free at 877-770-8846 and we will do our best to assist you.
Do you provide child safety seats for your vehicles?
No, we do not provide child safety seats.
Do you have a lost and found department?
Yes. Please contact our customer service department at 603-434-1757 between 9:00 a.m. and 5:00 p.m., Monday through Friday. Axis Coach ,LLC is not responsible for any items that are lost or left in our vehicles, our staff always does their best to help you locate any lost items.
What is your privacy policy?
At Axis Coach, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Axis Coach news, specials, and promotions. We will never sell your information to anyone.
Rates & Billing FAQs
What is your cancellation policy?
We require at least 2 hr notice to change or cancel your Sedan Airport Transportation reservation. If you cancel less than 2 hrs before your scheduled pick up date, we will charge a 100% cancellation fee. For Vans, Suv's Limousines and hourly rentals, (for all vehicle types) We require 15 day notice, with loss of deposit. Within a 15 day period of the service date we will charge a 100% cancellation fee.
What credit cards do you accept?
We accept MasterCard, Visa and American Express.
Why do you ask for a credit card number when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance
Do I have to pay with the credit card provided during reservation set up?
No. You are welcome to pay with another credit card, cash, or your approved check. The credit card number provided at the time of your reservation is used only for guaranteed payment.
Do you accept checks?
Yes. We accept business and personal checks drawn on accounts of approved banks.
Do I need an account to make a reservation?
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.
How do I get a duplicate receipt?
Contact our accounting department at 617-340-3403. They can fax you a duplicate receipt for your records.
Why are the dates on my bill different from my travel dates?
We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 617-340-3403 to review your charges.
Why is the amount charged different from the amount I was quoted ?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 617-340-3403 to review your charges.
Can I set up a direct billing account?
Yes. Please contact our accounting department at 617-340-3403 for details and to request an application.
