Policies

Axis Coach Rules & Regulations:

An advanced deposit is required to reserve a vehicle. The amount of the deposit is based on the vehicle reserved. For Limousines or Hourly Sedan Service 100% Pre-payment of the event is required 15 days prior to the event and can be paid by check or credit card. All deposits are non-refundable. Within 15 days 100% balance is due and will be charged to credit card and no refund will be issued if canceled. Sounds harsh but we could have rented / scheduled the limousine/sedan for that time.

Limousine/ Hourly Sedan Rules and Regulations:

  1. No alcohol consumed by anyone less than 21 years of age.
  2. No SMOKING inside limousine, $150.00 charge per incident. No exceptions.
  3. Clean-up fee for vomit in the limousine will be assessed $250.00
  4. All tolls and parking are not included in rental rate. Unless otherwise stated.
  5. $10.00 per glass for broken or missing glasses.
  6. $100.00 clean up fee for any excessive matter in Limousine.
  7. All unruly persons will be dropped off at the sole discretion of the driver & no refunds.
  8. We will not be responsible for any lost, damaged, or stolen property.
  9. No illegal drug use of any kind.
  10. Overtime will be billed in full hour increments.
  11. Cancellations must be made 16 days prior to your scheduled trip or 100% of total is due.
  12. Overtime will be billed at a HOURLY rate depending on the vehicle.
  13. Customer agrees that replacement limousine may be substituted in the event of any major mechanical issues, limo involved in an accident, etc.
  14. All entertainment including cd & dvds are to be provided by the client.
  15. We do not guarantee the color of the limousine, we take requests only.

Cancellations with less than 16 days notice will be billed the total contract amount. This means you may have to pay for all charges on the contract including but not limited to tolls, fuel and gratuity. We will calculate the exact amount of hours and charges when the trip is completed and will bill the credit card we have on file.

Airport Service Rules and Regulations:

What is considered a "cancel" and what is considered a "no-show", and other questions.

If 10 minutes or more have elapsed from the time of dispatch and the passenger calls the dispatch the office, or the car has arrived and the passenger goes out to the driver to tell him that the job is canceled, that is considered a billable "no-show". Out-of-town pick-ups where cancellations have been made before the scheduled time of the pick-up will be charged to the town where the driver has reached before being canceled.

If we have a phone number:
If the driver has not made pick-up 30 minutes from the time of dispatch, we will call the passenger. If no contact is made, we will hold the car an additional 5 minutes and then give a no-show to the driver. If contact is made and the customer asks for additional time, we will allow an additional 15 minutes. If no pick up has been made by that time, we will give a no show to the driver.

If we are told to send the car and do not have a phone number:
For reservations, we will allow 15 minutes beyond the pickup time.
To have a car wait longer than our standard time, you must arrange it in advance with the reservationist or call us as the situation develops. If you do not and we release the car, you will be charged a no-show.

Cars will be held for 45 mins after the conclusion of the event held at a stadium or arena. Drivers are instructed to go into restaurants to find passengers whenever possible.

For Airport arrivals Axis Coach provides a free 30-minute waiting period for their customers. The waiting time clock begins at the scheduled time of the reservation if we do not have a flight number or scheduled flight has landed. After the grace period expires then the passenger will be charged $1.00 per min. up to 1 hour. If we can not contact you we will assume the trip was a "no-show".

  • A Very Happy Birthday

    A Very Happy Birthday

    “My boyfriend and I flew in from Philly into the Manchester Airport for a trip I planned for his birthday. Making a reservation with a company in an area I wasn't familiar with was a little nerve-wracking for me especially for the special occasion I was planning the trip for. Through some emails back and forth regarding the planning of special arrangements I felt a little more content realizing we were in good hands but I didn't know just how much until we met Steve outside holding my requested 'Happy Birthday' sign (for my boyfriend) with a smile on his face! Steve at Axis went above and beyond making sure our ride was as comfortable and enjoyable as possible, which it was. He was both very friendly and extremely courteous. If we ever go back to New Hampshire and need transportation I wouldn't think twice calling Axis as I know plans would run as seamlessly as they did the first time. A big ‘Thank you!” to Steve and Axis Coach for a wonderful experience!”

    L. Versagli

  • Personable, Good Value, On Time

    Personable, Good Value, On Time

    “What more could you want in a limo/transportation provider than punctuality, professionalism and value. You get what you pay for and with Axis Coach you get reliability, professionalism and great value! When insuring that our valued customers or the musicians we work with are provided reliable transportation services, Axis Coach is the one we call. If you need a limo for a personal or professional occasion, Paul Hartnett & his team at Axis is someone I would recommend!”

    S. Friedman

  • Comfortable, Courteous Clean Inside & Out

    Comfortable, Courteous Clean Inside & Out

    “We used Axis Coach on two occasions recently. Both times we used a town car which was very roomy, with extra leg room. Very comfortable for four adults. The chauffeurs on both occasions were prompt and courteous. We were given introductions and contact information right away and were offered some water for our ride. The drivers made sure to check that we were comfortable with the temperature, and the car was clean inside and out, despite the messy winter weather.”

    C. Lewandowski

  • Early Landing, No Problem

    Early Landing, No Problem

    “My flight was early, but the chauffeur was already at the airport waiting for me. He called my cell phone when he saw the plane landed early to let me know where to meet him, and he was very courteous. The vehicle was clean and comfortable, and the driver provided me with a bottled water for the drive home. Although Boston traffic was awful, the driver was able to negotiate it easily and safely, and got me home without any delays.”

    J. Jansen Vehec

  • Excellent Service from Day 1

    Excellent Service from Day 1

    “In the past, employees at our company have used car services from a handful of vendors (who were mediocre at BEST) to shuttle to and from airports, hotels, meetings, dinners, and other corporate events. In 2008, after connecting with owner Paul Hartnett of Axis Coach, we converted all of our busines over to Axis Coach and they have delivered excellent service from day 1. Our executives, our staff, and even our outside guests have complimented the outstanding service from Axis Coach. From an admin perspective, we are happy to do business with such a responsive, professional, and courteous company. Our company highly recommends Axis' car service to anyone looking for such, and we would be happy to pass this information on.”

    D. Vigneault

  • The Experience was Wonderful

    The Experience was Wonderful

    “The experience was wonderful. From the clean limo to the service that our chauffeur gave us. He was willing to bring us where ever we wanted to go and he looked up locations if we did not know them. The value was definitely at its best and i have not found a better service for the price and quality. I would recommend to anyone that wants a time out on the town. I recommend to anyone and everyone that wants to just sit back and relax and enjoy your ride or time out. Great Service. Thank you”

    J. Miller

Any Event or Occasion

Limo Service

NH Livery Service Providing Limo service to the Patriots Game, Prom, Wedding, Concert, Graduation, Casino or even just shopping. Van Transportation, SUV Transportation to Fenway Park, Limos to Gillette, Red Sox Game, The Garden, the Bruins game, Celtics game, any New England Sporting Event. Premier Airport Car Service, providing Boston Logan International Airport Transportation, Manchester Regional Airport Transportation with corporate discounts for frequent travelers.